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About Preferred SolutionsPreferred Solutions began in 1989 as an information technology consulting firm, specializing in application and database design. Development of custom software for its clients was the primary focus initially, but as time passed, the focus branched out into data networking and soon after voice networking and telecommunications. In 1994 the company began servicing the call center industry, starting with custom software designed to monitor agent ACD calls and their terminal screens, help desk software, and a full-fledged forecasting and scheduling application among others.Today the company still provides consulting services and custom software development, but the strategic focus has shifted to more standardized application design. Some new products the company is currently designing incorporate state of the art artificial intelligence algorithms such as neural networks, genetic algorithms, fuzzy logic, expert systems and the like for the call center and telecommunications industry. Watch these web pages for future updates on these products as well as trial software and free software you can access right here online. Preferred Solutions began the Call Center Directory as a service to the call center community, where organized links provide research and downloading capabilities at your fingertips. In addition, online programs such as our Workforce Calculators have proven to be a tremendous time saver for our customers and fellow Web surfers, and we plan to offer more services such as these in the very near future. Keep an eye on the What's New page for news relating to the call center and telecommunications industry, as well as upcoming features and events. Home COPYRIGHT © 1997-2008 Preferred Solutions -- ALL RIGHTS RESERVED |